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Active Listening
$99.00In this course, you will learn what active listening is and what qualities active listeners have. You'll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Skype for Business 2016: Joining Meetings and Calls
$99.00In this course you will learn how to set up a Skype meeting, participate in meetings, present content in meetings, and add interactivity to meetings. -
Crisis Management
$99.00To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis. -
Microsoft 365 Visio: Part 2: Enhancing the Look of Drawings
$99.00In this course users will learn how to: Work with shape styles, use 3D shapes, and apply backgrounds, borders, and titles. -
Microsoft OneNote Online: Getting Started
$99.00In this course you will learn how to get started with OneNote Online, set up a notebook, manage pages and sections, and print and view notebooks. -
Microsoft 365 Excel: Part 3: Data Analysis and Presentation
$99.00Use the Quick Analysis tool Add sparklines Perform What-If analysis Load and use the Analysis ToolPak -
Microsoft Windows 11: Part 2: Working with Apps in Windows 11
$99.00In this course users will learn how to: use Mail, use Calendar, use Media Player, use Films & TV, use Camera, and use Xbox. -
Microsoft Teams: Customizing Channels
$99.00In this course you will learn how to customize channels, and add tabs and connectors to a channel. -
Digital Forensics Essentials (DFE)
$515.00The academic credit used by DFE is based off twelve-week courses that constitute 3 credits per course. All courses constitute approximately 100 hours of work per course (reading, Online Discussion Forum postings, assignments, papers and supplementary requirements). -
Microsoft Windows 11: Part 1: Getting to Know Personal Computers and the Windows 11 User Interface
$99.00In this course you will learn how to: identify the components of a personal computer, set up Windows 11, sign into Windows 11, navigate the desktop, explore the Start menu.