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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Windows 11: Part 1: Getting to Know Personal Computers and the Windows 11 User Interface
$99.00In this course you will learn how to: identify the components of a personal computer, set up Windows 11, sign into Windows 11, navigate the desktop, explore the Start menu. -
Negotiating for Results
$99.00In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Microsoft 365 Excel: Part 1: Modifying a Worksheet
$99.00Format text and cells Align cell contents Use Find & Select tools Use Spell Checking -
Microsoft 365 PowerPoint Online: Working with Images and Shapes
$99.00In this course you will learn how to: Insert graphics, Modify and format objects, and Adjust image appearance -
Microsoft Windows 11: Part 1: Using Microsoft Edge
$99.00In this course you will learn how to: navigate the Microsoft Edge user interface, browse the web using Microsoft Edge, manage tabs, and modify Microsoft Edge options. -
Microsoft 365 Teams: Getting Started
$99.00Describe what Microsoft Teams is all about Use channels and post messages Get help in Teams -
Getting Started with Microsoft 365: Managing Security
$99.00Manage domains Monitor Microsoft 365 security and compliance -
Growth Hacking
$99.00In this one-day course, you will learn how to: identify the growth hacking mindset, recognize the differences between growth hacking and marketing, identify the customer need your business can fill, create and implement product placement and services to fit the need, learn and practice techniques of growth hacking, review and practice growth marketing strategies, identify the essentials of conversion and optimization, and create your own growth hacking plan. -
Microsoft 365 Outlook: Online: Getting Started
$99.00In this session, you will learn: about key terms associated with Microsoft Outlook, how to log into Microsoft Office, launch Outlook Online, and use its interface, about notifications, and how to get help in Outlook Online.
