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Microsoft 365 Visio: Part 2: Creating Shapes, Stencils, and Templates
$99.00In this course users will learn how to: Create custom stencils, create simple custom shapes, create master shapes, and create custom templates. -
Critical Thinking
$99.00In this course, you'll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, you'll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered. -
Appreciative Inquiry
$99.00In this course you will learn about the appreciative inquiry process. To begin, you'll explore its fundamental principles and the 4-D model. You'll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. -
Making Training Stick
$99.00In this course, you'll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques. -
Problem Solving and Decision Making
$99.00In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions. -
Project Management Principles and Performance Domains
$99.00This course will allow new and seasoned project managers to feel ready to go to the next level in managing their own projects. It starts by exploring project-related principles and performance domains and then has the participant gain an understanding of what internal and external environmental factors are. Participants will also learn how to identify and foster high-performing teams, describe cadence and tailoring, and understand the importance of metrics to measure outcomes and results. Other course goals include: knowing the life cycle and phases of the project, illustrating what predictive approaches and incremental approaches are, explaining the difference between cost of quality and cost of change, and understanding the concept of uncertainty and its significance to projects. -
Critical Elements of Customer Service
$99.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft Excel Online: Formatting a Worksheet
$99.00In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
Microsoft 365 Outlook: Online: Using the People Workspace
$99.00In this course you will learn how to: get started with the People workspace, work with contacts, and use contact lists. -
Writing Reports and Proposals
$99.00To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You'll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material.
